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These are the terms for using Nexora. They are written to be understood rather than to be impressive, and they describe how the product actually works today.
If you disagree with any of it, tell us before you sign up rather than after.
Nexora AI LLC, a Georgia limited liability company doing business as Nexora (“Nexora,” “we,” “us,” or “our”).
This is the agreement between Nexora and the business using it. If you set up an account, you are agreeing to it on behalf of that business, and you are confirming you are allowed to.
It does not apply to visitors who merely chat with an assistant on some company’s website. They never agreed to anything with us, which is precisely why the obligations below sit with the business that put the widget there.
You embed a chat assistant on your website with a single script tag. It answers your visitors from material you give it, captures the details of people who are interested, and files them in your dashboard with the full conversation.
It is a tool for capturing and qualifying enquiries. It is not a person, it is not a licensed adviser of any kind, and it should not be the last word on anything that matters legally, medically or financially.
The assistant generates its answers. It is trained on your material and it is good, but it is not deterministic and it can be wrong — it can misread a document, invent a detail, or answer a question it should have handed to a person.
Anything it says is attributable to your business, not to us. Review what it is trained on, and do not use it unsupervised for advice where a wrong answer causes real harm. If accuracy is critical on a particular subject, tell it to hand that subject to a human.
Every plan comes with an allowance of AI credits for each billing cycle. A credit is a unit of real usage — answering a visitor, extracting lead details, reading a document, training your assistant — and your dashboard shows what has been spent and on what.
Paid plans are billed monthly in advance through Stripe. Card details go to Stripe, not to us. Prices and allowances are shown on the pricing page and can change; if they change for your plan we will tell you before your next renewal.
The allowance is per billing cycle and does not roll over. Your cycle runs from the day your current plan started, not from the first of the calendar month, and your dashboard shows the exact dates. If you run through the allowance, talk to us — we would rather sort it out than have your assistant go quiet on your visitors.
You can cancel at any time and you keep access until the end of the period you have paid for. We do not bill automatic refunds; if something has gone wrong, write to us and a person will decide, and we will be reasonable about it.
The material you upload, your conversations and your leads belong to you. We hold them to run the service for you and we act on your instructions about them.
We do not use your content to train a general model, and we never let one company’s material inform another company’s assistant. Ask us to export or delete your data and we will.
We aim to keep the service up, and we do not offer a contractual uptime guarantee. We are a small team, and part of the stack — the AI provider that generates the answers — is a third party we do not control.
We use third-party infrastructure and AI providers, so temporary interruptions may occur. We do not guarantee uninterrupted or error-free availability, but we will work to restore affected services promptly.
We may change or withdraw features. If we remove something you depend on, we will give you notice and, where we can, a way to get your data out.
You can close your account whenever you want. We may suspend or close an account that breaks these terms — for abuse, illegal use, or non-payment — and we will tell you why and give you a chance to put it right unless the situation makes that unwise.
After closure, ask us and we will delete your data. See the Privacy Policy for what is kept in the meantime.
Nexora is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss — lost profits, lost business, lost data — and our total liability in any twelve-month period is limited to what you paid us in that period.
Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.
These terms are governed by the laws of the State of Georgia, United States, and the courts of Georgia have jurisdiction over any dispute. Before anyone goes near a court, write to us — nearly everything is fixable by email.
If we change these terms materially we will email account holders and update the date at the top. Carrying on using Nexora after a change means you accept it; if you do not, cancel and we will refund the unused part of the period you have paid for.
Write to [email protected] and a person will answer. If you are a visitor to a website that uses Nexora and you want your conversation deleted, tell us which site and roughly when — we will pass it to that business and act on their instruction.